Zoom
Zoom - the world's most used video conferencing platform with AI Companion meeting summaries, Zoom Phone, and contact center.
What it does
Zoom is the most widely deployed video conferencing and business communications platform - providing video meetings, Zoom Phone cloud telephony, Team Chat messaging, Zoom Contact Center, and Zoom Rooms for conference room hardware. AI capabilities are delivered through Zoom AI Companion, which is included with paid plans and provides: real-time meeting transcription and chapter summaries, AI action item and next steps detection, smart meeting recaps, question answering from meeting history, AI chat message drafting, meeting preparation assistance, and whiteboard AI for visual collaboration. Zoom also provides Zoom AI Expert Assist for contact center agents.
Why AI-ENHANCED
Zoom is an established video and business communications platform that has meaningfully integrated AI Companion meeting intelligence, transcription, and action item extraction into the most widely used business video product.
Best for
Individual professionals use Zoom for video meetings and AI-assisted note-taking - AI Companion summaries eliminating manual note-taking and free tier supporting basic video communication needs.
Small teams use Zoom for video collaboration and phone - AI meeting summaries keeping everyone aligned and Zoom Phone replacing traditional business phone systems.
Mid-market organizations use Zoom for organization-wide communications - AI Companion across meetings and phone calls and Zoom Contact Center providing AI-enhanced customer service.
Large enterprises use Zoom for enterprise communications - AI Companion supporting thousands of daily meetings and Zoom Phone providing cloud telephony at global scale.
Limitations
Microsoft Teams is bundled with Microsoft 365 — enterprises on Microsoft see Teams as the default choice, and Zoom must justify additional cost alongside Microsoft productivity suite licensing.
Zoom AI Companion is available on Pro and above plans — free users cannot access AI meeting summaries or action item detection, which is the most compelling AI differentiator.
Basic video calling quality is comparable across Zoom, Teams, and Google Meet — Zoom must continue expanding AI Companion capabilities to maintain differentiation in a competitive market.
Alternatives by segment
| If you need… | Consider instead |
|---|---|
| Microsoft-integrated collaboration | Microsoft Teams |
| Google Workspace video meetings | Google Meet |
| AI meeting notes for any platform | Otter.ai |
Free plan with 40-minute meeting limit. Pro at $15.99/user/month. Business at $19.99/user/month. Enterprise pricing negotiated. Annual billing saves approximately 20%.
