Olark
AI live chat software with automated message routing, CoPilot AI answers, and visitor behavior analytics.
What it does
Olark is a live chat platform focused on helping businesses have better conversations with website visitors - providing live chat, automated messages, and team management tools. CoPilot AI adds AI capabilities including AI-powered suggested responses that surface relevant answers from a knowledge base during conversations, automated pre-chat surveys that qualify visitors before connecting with agents, intelligent routing that directs chats to the right team member based on visitor behavior and query, visitor analytics showing what pages visitors viewed before starting a chat, and CRM integration that logs chat transcripts to customer records.
Why AI-ENHANCED
Olark is an established live chat platform that has integrated AI response suggestions, automated visitor routing, and behavioral analytics into a mature website live chat product.
Best for
Individual small business owners use Olark for simple live chat - affordable plan with AI suggestions reducing response time when handling chat independently.
Small sales and support teams use Olark for website visitor engagement - AI answers helping agents respond faster and visitor analytics revealing which pages drive the most chat conversations.
Mid-market teams use Olark for structured live chat operations - team routing ensuring chats reach the right specialists and AI suggestions improving response consistency.
Limitations
Olark is a mature live chat platform with AI enhancements — newer platforms like Intercom and Tidio offer more sophisticated AI autonomous resolution and chatbot capabilities.
Olark focuses on real-time chat — organizations needing email ticketing, knowledge base management, and full helpdesk need additional platforms alongside Olark.
Olark's focused scope is a strength for simplicity but a limitation for teams that grow to need omnichannel support, complex routing rules, and detailed reporting.
Alternatives by segment
| If you need… | Consider instead |
|---|---|
| AI-first live chat platform | Intercom |
| SMB live chat alternative | Tidio |
| Full customer service helpdesk | Freshworks |
Olark from $29/month. Unlimited agents. Annual billing saves approximately 15%. Free trial available.
