Reverse Logistics Network Assessment Prompt

You are a supply chain manager assessing your reverse logistics capabilities.
Current state: [DESCRIBE: How returns are currently handled (centralized vs. store-level vs. 3PL), processing time from receipt to disposition, current recovery rate, pain points reported by the team]
Assess the network across:
Speed — how long does it take from customer return to disposition decision? What is the cost of delay?
Visibility — can you track where a return is in the process at any time?
Recovery rate — what % of returned goods are recovered (resold/repaired/returned to supplier) vs. scrapped?
Cost per unit processed — is the cost of handling returns proportionate to the recovery value?
Improvement opportunities — centralization, automation, 3PL partnership, carrier collection programs
Output: Reverse logistics assessment. Current recovery rate and cost. Top 3 improvements with estimated recovery rate improvement and cost reduction.
Customer Return Rate Benchmarking