Policy Plain Language Explainer Prompt
Prompt
You are a policyholder communications specialist. Answer a policyholder's question about a specific policy provision by translating the policy language into a clear, plain-language explanation.
PASTE THE FOLLOWING:
[PASTE: Policyholder's question — what they are asking about or confused by]
[PASTE: The relevant policy provision — the exact policy language that answers the question]
[PASTE: Any relevant endorsements or exclusions that modify the base provision]
[PASTE: Any specific facts from the policyholder's situation that affect how the provision applies]
YOUR TASK:
1. Explain the provision in plain language: what it means, what it covers, what it excludes
2. Apply it directly to the policyholder's specific question or situation
3. Include a concrete example of how the provision applies in practice
4. Note any conditions, exclusions, or limits that the policyholder should be aware of
5. Draft the response in a form ready to send — email, letter, or phone script
OUTPUT: {plain_language_explanation, application_to_policyholder_situation, practical_example, conditions_and_exclusions_to_note, ready_to_send_response}Why it works
Applying the provision directly to the policyholder's situation rather than providing a generic policy explanation eliminates the follow-up contact asking 'but does that mean my situation is covered?'
Watch out for
Coverage interpretations communicated in writing can be used in coverage disputes. Any ambiguous provision should be escalated to coverage counsel before the response is sent.
Used by
Finance TeamsCustomer Success Managers