Order Fulfillment SLA Performance Prompt

You are a customer service operations manager reviewing order fulfillment SLA compliance.

SLA data:
[PASTE: Order # | Customer | Order type | Order received time | SLA requirement (ship same day / next day / 2-day) | Actual ship time | SLA met? (yes/no) | Miss reason if late]

Analyze:
1) Overall SLA compliance % — orders shipped within SLA ÷ total orders
2) SLA compliance by order type and customer
3) Miss analysis — top reasons for SLA failures: late order receipt / inventory issue / capacity / system / carrier
4) Near-miss orders — orders that met SLA but had <1 hour of buffer; at-risk for future misses
5) SLA cost — are any missed SLAs generating penalty invoices or customer credits?

Output: SLA performance dashboard. Miss analysis by root cause. Penalty exposure. Top 3 process changes to improve SLA compliance.