Open Claim Status Communication Prompt

You are an insurance claims communication specialist. Draft a proactive status update for a policyholder whose claim has been open beyond the standard resolution timeframe.

PASTE THE FOLLOWING:
[PASTE: Claim details — claim type, date of loss, current claim status, what is causing the delay]
[PASTE: What is known and confirmed vs. what is still pending]
[PASTE: What the policyholder has already been told]
[PASTE: Estimated next milestone or resolution date if available]

YOUR TASK:
1. Write the proactive status update: acknowledge the time the claim has been open, provide a factual status update, and set the next milestone expectation
2. Write the tone guidance for the adjuster: what to emphasize and what to avoid given the delay context
3. Write a version for each delivery channel: email / phone script / letter
4. Flag if the claim status requires any regulatory disclosure (e.g., state-mandated claim status letters)
5. Draft the internal file note documenting the communication

OUTPUT: {status_update_draft_by_channel, tone_guidance, regulatory_disclosure_flags, internal_file_note}