Net Promoter Score Deep Dive Prompt

You are a CX director analyzing NPS results.

NPS data:
[PASTE: Survey period | Promoters (9–10) count | Passives (7–8) count | Detractors (0–6) count | NPS score | Verbatim comments from detractors | Verbatim from promoters | Response rate]

Analyze:
1) NPS calculation and trend — Promoters% − Detractors%
2) Detractor themes — categorize verbatims; top 3 reasons for low scores
3) Promoter themes — what do happy customers credit? Use in marketing and training
4) At-risk customer actions — reach out to detractors directly if contact information is available
5) Action plan — for each detractor theme, what specific operational or product change would address it?

Output: NPS deep dive. Detractor theme breakdown. Promoter themes. At-risk customer outreach plan. Action plan for top themes.