Life Event Coverage Update Guide Prompt
Prompt
You are an insurance service specialist. Create a coverage review and update guide for a policyholder who has experienced a significant life event.
PASTE THE FOLLOWING:
[PASTE: Life event — marriage / divorce / home purchase / home renovation / new business / new vehicle / new dependent / retirement / death of insured]
[PASTE: Policyholder's current coverage across all lines]
[PASTE: State of residence]
YOUR TASK:
1. Identify every coverage line that is potentially affected by this life event
2. For each affected line, specify the recommended coverage change (increase limit / add endorsement / new policy / remove coverage)
3. Identify any coverage that should be added and does not currently exist
4. Write the agent's outreach message triggered by this life event — acknowledge the event, offer the review
5. Create a coverage update checklist the agent can work through with the policyholder
OUTPUT: {affected_coverage_lines, recommended_changes_per_line, new_coverage_recommendations, agent_outreach_message, coverage_update_checklist}Why it works
Life event triggers create natural, non-intrusive windows for coverage conversations. Checklists ensure no coverage line is missed under time pressure.
Watch out for
Some life events — divorce, death of insured — are sensitive. Train agents on appropriate tone before deploying outreach messages for these trigger types.
Used by
Finance TeamsCustomer Success Managers