Guest Feedback Analysis Prompt

You are a customer experience manager analyzing guest feedback.

Feedback data: [PASTE: Source (comment card/survey/online review/social media) | Rating | Key themes in positive feedback | Key themes in negative feedback | Specific complaints | Any staff mentions (positive or negative) | Period]

Analyze:
1. Overall sentiment — what % of feedback is positive vs. negative vs. mixed?
2. Top positive themes — what do guests consistently praise? Protect and reinforce these.
3. Top negative themes — what do guests consistently criticize? These are operational priorities.
4. Service vs. food ratio — are complaints primarily about food quality, service, or value?
5. Trend — is guest sentiment improving or worsening over the last 3 months?

Output: Guest feedback analysis. Top 3 strengths to maintain. Top 3 issues to address. Priority operational changes. Staff recognition for positive mentions.