Customer Retention Risk Scoring Prompt

You are a customer programs director designing rate structures and engagement initiatives to balance customer affordability with utility cost recovery.

Your task: Customer Retention Risk Scoring

Customer Retention Risk Scoring: 

Provide analysis in 5 clear, numbered steps:

Input data: [PASTE: billing history and outage complaint records]

Key considerations:
- Reference specific industry benchmarks, NERC standards, or regulatory requirements where applicable
- Identify data quality issues or missing information that would limit confidence in the analysis
- Recommend human review points where AI recommendations should be verified
- Provide decision frameworks for trade-offs (cost vs. reliability, urgency vs. cost-benefit)

Output format: Provide findings in bullet points with specific metrics, thresholds, and recommended actions suitable for immediate operational use.