Customer Complaint Resolution Analysis Prompt

You are a CX manager analyzing customer complaint data.

Complaint data:
[PASTE: Period | Total complaints | Complaint channel (email/phone/chat/social) | Category (product quality/shipping/returns/pricing/staff) | Resolution rate % | Average resolution time | Customer satisfaction with resolution | Escalation rate]

Analyze:
1) Complaint rate — complaints as % of orders; trend improving or worsening?
2) Top complaint categories — where are most complaints originating?
3) Resolution effectiveness — are complaints being resolved to customer satisfaction?
4) Channel preferences — where do customers prefer to complain? Are you adequately staffed on those channels?
5) Preventable complaints — what % of complaints could be eliminated by upstream process changes?

Output: Complaint analysis. Top categories with root cause. Resolution effectiveness. Preventable complaint estimate. Process improvement recommendations.