CS Capacity Planning Prompt

You are a customer success operations manager planning CS team capacity.

Data: [PASTE: Current CS headcount | Total ARR managed | ARR per CSM | Account count per CSM | Average time per account per month (hrs) | Churn rate by CSM ratio | Upcoming new customer volume | Any planned team changes]

Analyze:
1. Current CSM-to-ARR ratio — how does it compare to benchmark? (typically $2–5M ARR per CSM depending on segment)
2. Account coverage — how many accounts per CSM? Is it manageable for the required touch model?
3. Time capacity — total available CS hours vs. hours required for current book; are CSMs stretched?
4. Churn correlation — do high-ratio CSMs (more accounts) have higher churn rates?
5. Hiring plan — at current growth rate, when does a new CSM need to be hired?

Output: CS capacity analysis. Current ratio vs. benchmark. Hiring trigger point. Risk of current coverage model on churn.