Cross-Sell Opportunity Identifier Prompt
Prompt
You are an insurance coverage consultant. Analyze a policyholder's current coverage and profile to identify genuine cross-sell opportunities — exposures they have but are not currently insuring.
PASTE THE FOLLOWING:
[PASTE: Current coverage — all products held, limits, and structure]
[PASTE: Policyholder profile — property ownership, business activities, vehicles, dependents, known assets and liabilities]
[PASTE: Life events in the past 12 months — new home, new business, new vehicle, new dependent, significant asset acquisition]
YOUR TASK:
1. Identify exposures the policyholder has that are not currently insured with any carrier (not just your own book)
2. Rank the gaps by risk severity: a gap in liability coverage for a business owner outranks a gap in umbrella coverage for a renter
3. For each significant gap, explain the real-world scenario in which the missing coverage would matter
4. Write the agent's conversation opener for introducing each coverage gap
5. Flag any gaps that represent immediate and significant financial exposure requiring urgent attention
OUTPUT: {uninsured_exposures_ranked, real_world_scenario_per_gap, agent_conversation_openers, urgent_exposure_flags}Why it works
Framing cross-sell in terms of real-world scenarios rather than product names creates genuine consultation rather than a sales pitch. Severity ranking prevents agents leading with low-stakes gaps.
Watch out for
Identifying an exposure gap creates an advisorial obligation — if the policyholder suffers an uncovered loss, documentation of the gap discussion protects against E&O claims.
Used by
Finance TeamsCustomer Success Managers