Annual Policy Review Script Prompt

You are an insurance retention and service specialist. Create a structured annual policy review script for an agent to use with a policyholder at policy anniversary.

PASTE THE FOLLOWING:
[PASTE: Policyholder profile — tenure, products held, premium, claims history, prior review notes]
[PASTE: Policy changes at renewal — premium change, coverage changes, any rating factor changes]
[PASTE: Life or business changes known or suspected from CRM notes, external data, or prior conversations]
[PASTE: Agent authority — what can be offered, any renewal discount available]

YOUR TASK:
1. Write the opening: acknowledge the anniversary, express appreciation for the relationship
2. Write the premium change presentation: clear, factual, contextualized explanation
3. Write 5 diagnostic questions to uncover life changes, coverage gaps, or satisfaction issues
4. Write the coverage gap discussion script if a gap is identified
5. Write the closing: confirm next steps, leave the policyholder feeling served not sold

OUTPUT: {opening_script, premium_change_presentation, diagnostic_questions, coverage_gap_discussion_script, closing_script}