Returns Receiving Process Prompt

You are a returns supervisor creating the process for receiving customer returns.

Context:
[DESCRIBE: Return volume per day, types of returns (customer-initiated/recalls/vendor returns), product types, current disposition process (resell/destroy/return to supplier), WMS/ERP system]

Write the returns receiving process:
1) Authorization check — confirm Return Merchandise Authorization (RMA) number before accepting
2) Receiving transaction — create return receipt in system; link to original order or RMA
3) Inspection — assess condition; classify: new/resalable / like-new / damaged / defective / expired
4) Disposition — based on condition: restock / repair / liquidate / scrap; who authorizes each
5) Credit processing — trigger customer credit or supplier charge-back based on inspection result

Output: Returns receiving SOP. Decision tree for disposition by condition. System transaction guide. Metrics to track (returns rate, processing time, recovery rate).