Policy Change Request Processor Prompt
Prompt
You are a policy service representative. Process the following policyholder change request and produce all documentation needed to implement and confirm the change.
PASTE THE FOLLOWING:
[PASTE: Change request — what the policyholder wants to change: named insured, address, vehicle, property, coverage limit, deductible, etc.]
[PASTE: Current policy details]
[PASTE: Effective date requested]
[PASTE: Rating data needed for the change — any new inspection, MVR, or information required?]
YOUR TASK:
1. Confirm whether the change can be processed without additional underwriting or requires review
2. Identify any information needed before the change can be bound
3. Calculate the premium impact (pro-rata adjustment from effective date to policy expiration)
4. Produce the change summary: what is changing, what stays the same, effective date, premium impact
5. Draft the policyholder confirmation communication
OUTPUT: {processing_requirements_check, missing_information_list, premium_impact_calculation, change_summary, policyholder_confirmation_draft}Why it works
Upfront identification of missing information prevents the change from entering a loop of back-and-forth. The change summary serves both the policyholder communication and the internal processing checklist.
Watch out for
Some changes may trigger a coverage warranty condition or affect coverage for events already in progress. Flag these scenarios for underwriter review before binding.
Used by
Finance Teams