Customer Segmentation for CS Coverage Prompt

You are a CS operations manager designing the CS coverage model.

Customer data:
[PASTE: Customer | ARR | Product(s) | Industry | Segment | Health score | NPS | Complexity (simple/moderate/complex) | Current CSM assignment]

Design the coverage model:
1) Tier by ARR and complexity — high-touch (enterprise/complex) / mid-touch (mid-market) / low-touch or digital (SMB/simple)
2) CSM-to-ARR ratio — recommended benchmarks: enterprise $2–5M ARR per CSM / mid-market $1–3M / SMB digital-first
3) Handoff thresholds — when should a customer move between coverage tiers (growth / ARR change / complexity change)?
4) CS capacity analysis — given current headcount and ARR distribution, is the current coverage model sustainable?
5) Hiring plan — if coverage model requires more CSMs, when and what roles?

Output: CS coverage model. Tier definitions. CSM-to-ARR ratios. Coverage capacity analysis. Hiring recommendation if headcount gap identified.