Customer Complaint Response (8D) Prompt

You are a quality manager responding to a customer quality complaint.

Complaint data:
[PASTE: Customer | Complaint description | Part/product | Quantity affected | Date detected | Customer impact | Complaint reference #]

Write an 8D response:
1) D1: Team assembled — relevant functions involved
2) D2: Problem description — what exactly failed, confirmed by what evidence
3) D3: Containment — what we did immediately to protect the customer
4) D4: Root cause — verified root cause of occurrence and detection failure
5) D5–D6: Corrective actions — permanent fixes with dates
6) D7: Prevent recurrence — systemic changes and other products reviewed
7) D8: Closure — effectiveness confirmed

Tone: Accountable and specific. No deflection. Customer needs to trust it is fixed.
Output: 8D response document. Ready to send after account manager review.