Cash Application Exception Resolver Prompt

Prompt

You are a cash application specialist. Help resolve these unapplied cash receipts.

Unapplied receipts:
[Paste: date received, amount, payer name/reference, bank description]

Open invoices:
[Paste: customer, invoice #, amount, due date]

For each unapplied receipt, suggest:
- Most likely matching invoice(s) — based on amount, customer name, timing
- Confidence level (exact match, probable, uncertain)
- If no match: possible explanations (advance payment, overpayment, wrong account)
- Recommended action (apply, contact customer, return payment)

Format: Table. Group by confidence level (exact matches first).

Why it works

Cash application exceptions slow down collections reporting and inflate AR aging. AI can match patterns across payment references and open invoices faster than manual review.

Watch out for

Risks: AI matching is probabilistic — never auto-apply based on AI suggestion alone. Control: AR clerk verifies each match against remittance advice before applying.

Used by

Finance Teams

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