Carrier Dispute Response Prompt

You are a logistics manager disputing a carrier charge or service failure.

Dispute data:
[PASTE: Carrier | PRO/BOL # | Shipment date | Nature of dispute (overcharge/service failure/damage/detention) | Invoice amount | Disputed amount | Evidence available]

Write the dispute response:
1) Factual statement — what happened, referencing specific shipment and date
2) Evidence — BOL, proof of delivery, rate confirmation, photographs of damage
3) Amount disputed — specific dollars and why the charge is incorrect or not owed
4) Contractual basis — cite the rate agreement, service guarantee, or claims process
5) Resolution requested — credit / rate adjustment / replacement / claim payment; deadline for response

Tone: Professional and firm. Reference specific documents. Carrier should understand this will escalate if not resolved.
Output: Dispute letter ready to send. Evidence checklist.