Abandoned Quote Recovery Prompt
Prompt
Write a recovery message for a customer who hasn't responded to estimate. Original estimate: [PRICE AND SCOPE]. Days since estimate: [NUMBER]. Customer context: [IF KNOWN]. Tone: Helpful, not pushy. Output: Text message (80 characters) and email (100-150 words) to re-engage customer.
Why it works
Separating the recovery into an 80-character text and a 100-150 word email reflects the different attention environments: text gets read immediately on mobile, email allows for a slightly fuller re-engagement. Specifying 'helpful, not pushy' shapes the tone in the direction that converts abandoned quotes — customers who didn't respond usually need a softer follow-up, not a harder sell. The specific day count input lets the AI calibrate urgency appropriately.
Watch out for
Recovery message timing matters significantly — a follow-up at 3 days and at 14 days require different messaging. The AI will write appropriate copy for the day count provided, but the sequence strategy (when to follow up and how many attempts) needs to be defined based on your average decision timeline. For large jobs, a phone call before the text/email typically converts better than written outreach alone.
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