Delighted
Customer feedback and NPS platform with AI-powered sentiment analysis, text analytics, and trend detection.
What it does
Delighted is a customer feedback platform that makes it simple to collect NPS, CSAT, CES, and star rating surveys across email, SMS, web, and in-app channels and analyze results for actionable insights. AI capabilities include AI-powered text analytics that categorizes open-ended feedback responses into themes automatically, sentiment analysis that scores the emotional tone of each response, trend detection that surfaces emerging feedback topics before they become systemic issues, and smart sampling that identifies which customers to survey based on interaction timing and recency. Delighted's simplicity - surveys deployed in minutes - makes it the go-to feedback tool for companies that want actionable customer insight without a dedicated research team.
Why AI-ENHANCED
Delighted is an established customer feedback platform that has integrated AI text analytics, sentiment analysis, and automated theme detection into a mature NPS and customer satisfaction survey product.
Best for
Small businesses use Delighted for systematic customer feedback programs - automated surveys triggered after key interactions and AI sentiment analysis surfacing where experience is breaking down.
Mid-market customer success and product teams use Delighted for structured feedback programs - AI theme analysis identifying systemic product and service issues from hundreds of responses.
Large enterprises use Delighted for enterprise-wide customer feedback - AI analytics across thousands of monthly responses surfacing trends by segment, product line, and customer type.
Limitations
Delighted is optimized for simplicity — organizations needing advanced statistical analysis, complex segmentation, and enterprise survey research capabilities find SurveyMonkey or Qualtrics more appropriate.
Delighted covers the major digital survey channels well but lacks deep omnichannel feedback collection for complex CX programs spanning call center, retail, and web experiences simultaneously.
Delighted's native integrations cover major CRMs and support tools but many less common systems require Zapier workflows — teams needing complex automated feedback routing may find integration setup cumbersome.
Alternatives by segment
| If you need… | Consider instead |
|---|---|
| Enterprise CX and survey platform | Qualtrics |
| Survey and research platform | SurveyMonkey |
| Product analytics with feedback | Mixpanel |
Free plan with 1 survey type and 50 responses/month. Premium at $224/month. Premium Plus at $449/month. Enterprise pricing negotiated. Annual billing saves 20%.
