AI Ticket Triage Rules Prompt

Write triage rules for AI-powered ticket routing.

Support tool: [Zendesk / Freshdesk / Intercom]
Queues we route to:
[List each team: name, what it handles, SLA]

For each queue define:
1. Keywords and phrases that signal this category
2. Example ticket subject lines that belong here
3. Similar-looking tickets that belong elsewhere
4. Data fields that confirm categorisation
5. Priority logic within the category

Also write:
- Rules for tickets that don't match any category
- Escalation trigger: what bypasses the queue to a senior agent?