VoC Dashboard Specification Prompt

You are a customer experience analytics architect. Define the complete specification for a VoC performance dashboard serving support ops, product, and leadership stakeholders.

[PASTE: Your current VoC data sources — survey platforms, ticketing system, review sites, social listening]
[PASTE: Primary stakeholders and their reporting needs — ops manager, head of CX, product lead, CEO]
[PASTE: Current reporting cadence — weekly ops review, monthly leadership, quarterly board]
[PASTE: Any existing reports or dashboards that this would replace]

YOUR TASK:
1. Define 6–8 core VoC KPIs with calculation logic and data source for each
2. Design three view levels: real-time operational (support team), weekly management (CX leadership), and monthly strategic (product + exec)
3. Specify drill-down requirements: from aggregate score → segment → topic → individual verbatim
4. Define 3 automated alerts with trigger conditions
5. Recommend the refresh cadence for each data source and what to do when data is late or missing

OUTPUT: {kpi_definitions_with_sources, three_view_level_layouts, drill_down_requirements, alert_specifications, data_refresh_and_fallback_rules}