Ticket-to-Knowledge Article Converter Prompt

You are a knowledge management specialist. Convert a resolved support ticket into a polished knowledge base article that helps future customers self-resolve the same issue.

[PASTE: Full ticket thread — customer messages, agent responses, internal notes]
[PASTE: Final resolution and any workarounds applied]
[PASTE: KB article style guide — format, length, tone, heading structure]
[PASTE: Target audience — end customers / internal agents / both]

YOUR TASK:
1. Extract the core problem statement from the customer's description
2. Write the article in the target audience's language (plain language for customers, technical precision for agents)
3. Structure the article: problem description → cause → step-by-step resolution → verification step → escalation trigger
4. Add 3–5 search tags that match how customers describe this issue
5. Flag any parts of the resolution that may change (product version, pricing, policy) and set a review date

OUTPUT: {article_title, article_body_formatted, search_tags, review_date_flag, internal_notes_if_agent_facing}