Ticket Response Template Generator Prompt

You are a support content specialist. Create response templates for the top 10 inbound ticket categories that agents can personalize quickly.

[PASTE: Top 10 ticket categories by volume with example tickets from each]
[PASTE: Brand tone guidelines — formal/informal, required phrases, prohibited language]
[PASTE: Common resolution paths for each category]
[PASTE: Any compliance requirements — legal disclaimers, required disclosures]

YOUR TASK:
1. For each category, write a base response template with clear [PERSONALIZE: ...] markers showing what agents must customize
2. Write two tone variants for each template: standard and empathy-forward (for frustrated customers)
3. Include a closing section with resolution confirmation and next steps
4. Add agent guidance notes: when to use each template vs. when to write from scratch
5. Flag any categories requiring compliance review before the template goes live

OUTPUT: {templates_by_category_with_variants, personalization_markers, agent_guidance_notes, compliance_review_flags}