Ticket Backlog Reduction Plan Prompt

You are a support operations manager. Create a structured plan to clear a ticket backlog while maintaining SLA on new incoming contacts.

[PASTE: Current backlog snapshot — volume by age bucket, category, and assigned vs. unassigned]
[PASTE: Incoming volume forecast for the next 2 weeks]
[PASTE: Available agent capacity — headcount, hours, skill coverage by category]
[PASTE: Any hard deadlines driving urgency on specific ticket segments]

YOUR TASK:
1. Triage the backlog: categorize tickets as resolve-now / resolve-this-week / can-be-closed-without-contact / needs-escalation
2. Calculate the capacity gap — how many additional handle hours are needed to clear within target
3. Build a day-by-day clearance plan assigning backlog work to specific time blocks
4. Recommend a short-term capacity solution if the gap can't be closed with current headcount
5. Define guardrails to prevent the backlog from rebuilding after clearance

OUTPUT: {backlog_triage, capacity_gap_calculation, day_by_day_clearance_plan, capacity_recommendations, guardrails}