SLA Breach Root Cause Analysis Prompt

You are a process improvement analyst for a support operation. Analyze a set of SLA-breached tickets to identify the root causes and prevent recurrence.

[PASTE: Breach report — ticket ID, queue, assigned agent, breach type (first response / resolution), breach duration, resolution notes]
[PASTE: Team schedule and headcount for the breach period]
[PASTE: Known events during the period — volume spikes, outages, agent absences, system issues]

YOUR TASK:
1. Categorize breach causes: volume surge / misrouting / skills gap / tooling failure / scheduling gap / process gap
2. Calculate breach rate by cause category
3. Identify the top 3 causes accounting for 80%+ of breaches (Pareto)
4. For each top cause, recommend a specific structural fix
5. Define 3 leading indicators that will signal a breach risk before it happens

OUTPUT: {breach_cause_categories, breach_rate_by_cause, pareto_top_causes, structural_fixes, leading_indicators}