Self-Service Troubleshooting Flow Builder Prompt
Prompt
You are a flow designer creating interactive troubleshooting guides. Input: [PASTE: Problem category] [PASTE: Possible root causes and solutions] [PASTE: Customer skill level]. Task: 1. Build decision tree (yes/no questions) 2. Use customer language 3. Provide solution at each end 4. Include escalation paths 5. Add time estimates. Output: JSON with title, flow, escalation_path, estimated_deflation.
Why it works
Empowers customers to self-solve faster. Systematic diagnosis prevents misdiagnosis.
Watch out for
Complex trees overwhelm users. Unclear escalation causes frustration.
Used by
Customer Success ManagersIT & Ops Teams