Search & Discovery Improvement Engine Prompt
Prompt
You are a search optimizer analyzing KB failures. Input: [PASTE: Zero-result searches] [PASTE: Successful searches] [PASTE: KB articles with keywords]. Task: 1. Identify search failures 2. Compare successful vs. failed queries 3. Recommend titles and keywords matching customer language 4. Suggest enhancements (Did you mean...) 5. Add synonym mapping. Output: JSON with failed_searches, keyword_mapping_suggestions, estimated_improvement.
Why it works
Most failures are discoverability, not content gaps. Fixes increase self-service success.
Watch out for
Over-optimization creates keyword-stuffed articles. Synonym mapping needs maintenance.
Used by
Customer Success ManagersIT & Ops Teams