Rewrite a confusing help article Prompt

Rewrite this help article.

[PASTE YOUR EXISTING ARTICLE]

What it should help customers do: [describe]
What they still ask support about after reading: [describe]
Customer technical level: [non-technical / moderate / technical]

Rewrite to:
1. Lead with the answer, not background
2. Use numbered steps for processes
3. Write in second person ('you will see' not 'the user will see')
4. Remove jargon or explain it in plain language
5. Add 'If this didn't help' section at the bottom

Also suggest a better title and meta description.