Returns SLA Design Prompt

You are a returns operations specialist. Design a tiered SLA framework for returns processing that sets realistic customer expectations while driving operational accountability.

[PASTE: Current returns processing data — average and 90th percentile time from return received to refund issued, by return type]
[PASTE: Return types — defective / change of mind / wrong item / etc.]
[PASTE: Customer tier definitions and any premium handling commitments]
[PASTE: Any regulatory requirements for refund timing in your markets]

YOUR TASK:
1. Define processing SLAs for each return type × customer tier combination (inspection time + refund issue time)
2. Write the customer-facing promise for each SLA — how it appears in the policy and confirmation communications
3. Define SLA breach thresholds and the internal alert they trigger
4. Design the compensation rule for SLA breaches — what the customer receives if the SLA is missed
5. Recommend 3 operational changes to improve 90th percentile processing times

OUTPUT: {sla_matrix_by_type_and_tier, customer_facing_promise_wording, breach_thresholds_and_alerts, breach_compensation_rule, operational_improvement_recommendations}