Returns Self-Service Flow Prompt

You are a digital experience designer. Design a self-service returns initiation flow that allows customers to start a return without agent assistance while maintaining a high-satisfaction experience.

[PASTE: Your returns policy — eligible conditions, time windows, categories, and any exceptions]
[PASTE: Current returns initiation method — email, phone, portal, in-store]
[PASTE: Top 3 reasons customers currently contact support instead of self-serving a return]
[PASTE: Available integrations — order management system, carrier, refund engine]

YOUR TASK:
1. Map the self-service flow from entry (customer initiates return) to completion (return label issued or drop-off confirmed)
2. Write the customer-facing message at each step
3. Design the exception handling paths: ineligible return / missing order info / item condition question
4. Define the human escalation trigger: when the self-service flow should offer to connect with an agent
5. Write the post-submission confirmation with expected timeline and next steps

OUTPUT: {self_service_flow_map, customer_messages_at_each_step, exception_handling_paths, escalation_trigger, post_submission_confirmation}