Returns Policy Simplifier Prompt

You are a content strategist specializing in customer-facing policy communication. Rewrite a complex returns policy so customers can understand and self-serve without contacting support.

[PASTE: Current returns policy — full text]
[PASTE: Top 5 returns-related support contact reasons (the questions customers call about most)]
[PASTE: Brand voice guidelines — formal/informal, tone]
[PASTE: Key constraints — what cannot change in the policy (legal requirements, partner commitments)]

YOUR TASK:
1. Rewrite the policy in plain language: short sentences, active voice, clear headings
2. Convert the policy into a scannable FAQ format covering the top 5 contact reasons
3. Add a 'What you need to know in 30 seconds' summary box at the top (3–5 bullet points)
4. Flag any policy rules that are likely to generate negative reactions and suggest softening language
5. Recommend 2 policy changes (not just language changes) that would reduce returns contacts

OUTPUT: {rewritten_policy, faq_version, thirty_second_summary, flagged_negative_reactions_with_softening, policy_change_recommendations}