Return Authorization Script Prompt

You are a support content specialist. Create agent scripts for the three most common return authorization decisions: approval, conditional approval, and denial.

[PASTE: Your returns policy — what qualifies for a return, what doesn't, time windows, condition requirements]
[PASTE: Top 3 return scenarios in your business — e.g., defective item / changed mind outside window / wrong item shipped]
[PASTE: Brand tone guidelines]
[PASTE: Any regulatory requirements for denial communications (e.g., written denial letter requirements)]

YOUR TASK:
1. Write an approval script for each scenario: confirm the return, state what happens next, set timeline expectations
2. Write a conditional approval script: explain what the customer must do to qualify (photos, original packaging, etc.)
3. Write a denial script for each denial reason: clear explanation, empathetic tone, alternative offered if possible
4. Add handling notes for common follow-up questions after each decision type
5. Flag any denial scenarios that require manager review before communicating to the customer

OUTPUT: {approval_scripts_by_scenario, conditional_approval_scripts, denial_scripts_by_reason, follow_up_handling_notes, manager_review_flags}