Reputation Recovery Plan Prompt
Prompt
Develop reputation recovery plan. Current rating: [STARS]. Recent negative reviews: [SUMMARIZE]. Root cause of negative feedback: [IF PATTERN EXISTS]. Output: Action plan to address root cause. Response strategy for existing negative reviews. Timeline to improve rating. Monitoring plan.
Why it works
Addressing the root cause before responding to existing reviews reflects the only sustainable path to reputation recovery — without fixing the underlying issue (technician quality, scheduling, pricing disputes), new negative reviews will continue to arrive faster than responses can address them. The timeline to improve rating is realistic about the pace of reputation repair: Google review scores are moving averages, and meaningful score improvement requires accumulating a significant number of new positive reviews. The monitoring plan prevents the business from repeating the same mistakes.
Watch out for
Reputation recovery plans that focus exclusively on generating new reviews without fixing the underlying service problems violate review platform terms of service and will produce a temporary score improvement followed by continued negative reviews. Also be careful with review response strategies for sensitive complaints — responses to reviews involving accidents, injuries, or billing disputes should be reviewed by legal counsel before posting, as responses can create admissions or waive legal rights.
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