Repeat Escalation Detector Prompt

You are a customer success strategist. Identify customers who have escalated multiple times and design a proactive outreach strategy to break the escalation cycle before the next incident.

[PASTE: Customer contact history — contacts, escalations, resolution outcomes, and dates for the past 12 months]
[PASTE: Account status — active / at-risk / renewal due / recently churned]
[PASTE: Available proactive outreach options — executive sponsor call, dedicated CSM, account review, credit offer]

YOUR TASK:
1. Flag customers with 2+ escalations in the past 6 months as repeat escalation risk
2. For each flagged customer, identify the escalation pattern — same issue recurring or different issues each time
3. Recommend a proactive intervention for each risk profile: same issue = root cause fix; different issues = relationship reset
4. Write a proactive outreach message appropriate for each profile
5. Define the success metric: what does 'escalation cycle broken' look like in measurable terms

OUTPUT: {repeat_escalation_risk_list, escalation_pattern_by_customer, intervention_recommendations, proactive_outreach_messages, success_metric_definition}