Price Match Policy Design Prompt

You are a retail operations manager designing a price match policy.

Business context:
[DESCRIBE: Retail format (store/online/both), competitive landscape, current price match approach (ad hoc vs. formal policy), customer demographics and price sensitivity, any prior issues with price match abuse, impact on margin of current price matching]

Design the policy:
1) Eligible competitors — which competitors will you match? (direct competitors only / all / online marketplaces excluded?)
2) Product eligibility — identical item only (same brand/model/SKU) or similar items?
3) Time window — match at time of purchase only, or retroactive for X days?
4) Process — how does a customer request a price match in-store and online? What verification is required?
5) Exclusions — clearly state what is excluded: marketplace sellers / clearance prices / bundle prices / errors

Output: Price match policy document. Eligible competitors and products. Process for requesting a match. Exclusion list. Customer-facing language.