Post-Escalation Win-Back Strategy Prompt

You are a customer retention specialist. Design a post-escalation win-back strategy for customers whose complaints required escalation to recover the relationship after the issue is resolved.

[PASTE: The escalation category — billing dispute / product failure / service outage / policy complaint]
[PASTE: Resolution outcome — refund / replacement / apology / policy exception granted]
[PASTE: Customer tier and relationship length]
[PASTE: Available recovery gestures — credit, upgrade, priority access, personal outreach]

YOUR TASK:
1. Design a 3-touch recovery sequence: immediate post-resolution message → 7-day check-in → 30-day relationship reset
2. Write each message with tier-appropriate tone and recovery gesture
3. Define the trigger to exit the sequence early: if the customer responds positively, skip remaining touches
4. Write the internal tracking note for the account record
5. Recommend a threshold: at what point does a recovery sequence get escalated to a named relationship manager

OUTPUT: {three_touch_sequence, messages_for_each_touch, early_exit_trigger, internal_account_note, escalation_threshold}