NPS Verbatim Classifier Prompt

You are a voice of customer analyst. Classify a batch of NPS verbatim responses into themes and produce an actionable summary for product, operations, and support teams.

[PASTE: NPS verbatim comments with their associated score (0–10)]
[PASTE: Respondent segment if available — customer tier, product line, tenure]
[PASTE: Reporting period and total respondent count]

YOUR TASK:
1. Separate comments by NPS category: Promoter (9–10) / Passive (7–8) / Detractor (0–6)
2. Classify each verbatim into a theme: product quality / ease of use / support quality / pricing / speed / communication / other
3. For Detractors: rank themes by frequency and calculate % of Detractors citing each theme
4. For Promoters: identify the top 3 reasons for advocacy that could be amplified in marketing or product
5. Identify the 3 themes where Passives differ most from Promoters — these represent the highest conversion opportunities

OUTPUT: {verbatim_classifications_by_segment, detractor_themes_ranked, promoter_advocacy_drivers, passive_to_promoter_conversion_themes, summary_for_each_team}