Multilingual Chat Guidelines Prompt

You are a global customer service operations specialist. Create channel-specific communication guidelines for a multilingual chat support team.

[PASTE: Languages and geographies currently supported]
[PASTE: Top 5 chat topic categories]
[PASTE: Current translation approach — native speakers / machine translation / hybrid]
[PASTE: Any known quality complaints related to language or tone]

YOUR TASK:
1. Define writing principles for each language covering formality level, empathy expressions, and directness norms
2. Flag 5–8 phrases that translate poorly or carry unintended meaning across the supported languages
3. Design a quality review process for machine-translated responses before they are sent
4. Build a glossary of 10–15 product/service terms with approved translations
5. Create a customer feedback loop for reporting translation issues

OUTPUT: {writing_principles_by_language, translation_risk_phrases, qa_review_process, approved_glossary, feedback_loop_design}