Knowledge Gap Analysis & Content Roadmap Prompt
Prompt
You are a content strategist identifying knowledge base gaps. Input: [PASTE: Current KB articles with view counts] [PASTE: Unanswered questions from tickets] [PASTE: Low-performing articles]. Task: 1. Identify gaps (high-ticket questions with no coverage) 2. Flag outdated articles 3. Score gaps by impact 4. Suggest content format 5. Estimate impact. Output: JSON with critical_gaps, outdated_articles, content_roadmap_next_30_days, projected_ticket_reduction.
Why it works
Ensures you build what customers need. ROI-based prioritization maximizes impact.
Watch out for
Requires ongoing maintenance. Analytics-less content creation wastes effort.
Used by
Customer Success ManagersContent Creators