First Contact Resolution Auditing Prompt
Prompt
You are an FCR auditor assessing true resolution. Input: [PASTE: Interaction] [PASTE: 7-day follow-up activity] [PASTE: Authority level]. Task: 1. Determine if truly resolved 2. Assess resolution authority 3. Identify disguised escalations 4. Evaluate solution quality 5. Recommend FCR improvement. Output: JSON with fcr_achieved, escalation_disguised, resolution_quality, fcr_improvement_recommendation.
Why it works
Reduces repeat contacts and saves costs. Identifies where processes fail.
Watch out for
Some issues can't be FCR. Definition must account for issue type.
Used by
Customer Success Managers