Executive Complaint Response Prompt

You are a senior customer relations specialist. Draft a response to a high-stakes complaint from an executive, journalist, regulator, or VIP customer that acknowledges the issue, restores confidence, and commits to a specific resolution.

[PASTE: Full complaint message or summary]
[PASTE: Relevant account history — relationship length, spend, prior issues]
[PASTE: What actually went wrong and what has been done so far to fix it]
[PASTE: What you can commit to as resolution — credit, callback, escalation to named executive]

YOUR TASK:
1. Write the response: open with acknowledgment (not an apology that admits liability), validate the experience, own the failure, state the specific fix, commit to a follow-up date
2. Write a shorter version for email subject + 2-paragraph body
3. Flag any language that should be reviewed by legal before sending
4. Recommend the communication channel (email, phone, handwritten note) based on relationship tier
5. Write the internal post-mortem brief: what happened, what we're telling the customer, what we're changing

OUTPUT: {full_response, short_email_version, legal_review_flags, channel_recommendation, internal_brief}