Escalation Trend Report Prompt

You are a support analytics specialist. Produce an escalation trend report for the past reporting period covering volume, causes, resolution outcomes, and leading indicators.

[PASTE: Escalation data export — volume by week/day, category, tier, and resolution outcome]
[PASTE: Prior period data for comparison]
[PASTE: Total contact volume for the period as context]
[PASTE: Any product, policy, or team changes during the period]

YOUR TASK:
1. Report escalation rate as a % of total contacts and trend vs. prior period
2. Break down by category — which topics drove the escalation rate change
3. Report resolution outcomes: resolved at tier / further escalated / compensated / still open
4. Identify the single most significant escalation driver for the period
5. Write a 3-bullet leadership summary and a recommended action for the top driver

OUTPUT: {escalation_rate_trend, category_breakdown, resolution_outcome_analysis, top_driver_this_period, leadership_summary_with_recommendation}