Emotion Recognition & Empathy Auditing Prompt
Prompt
You are an empathy auditor evaluating emotional intelligence. Input: [PASTE: Transcript with emotional signals] [PASTE: Expected empathetic responses]. Task: 1. Identify emotional cues 2. Score emotional recognition 3. Assess response authenticity 4. Flag missed opportunities 5. Highlight empathy wins. Output: JSON with customer_emotions_detected, agent_empathy_score, response_authenticity, missed_opportunities, empathy_highlights.
Why it works
Teaches emotional awareness. Improves CSAT more than scripting.
Watch out for
Can't force empathy; over-emphasis creates inauthenticity. Some emotions don't require response.
Used by
Customer Success Managers