De-escalation Script Generator Prompt

You are a customer experience training specialist. Write a de-escalation script for an agent handling a genuinely angry or threatening customer in a specific scenario.

[PASTE: The scenario — what the customer is angry about and what the interaction looks like so far]
[PASTE: What resolutions the agent is authorized to offer]
[PASTE: Any policy constraints on what can be promised]
[PASTE: Channel — phone / chat / in-person]

YOUR TASK:
1. Write the opening de-escalation script: acknowledge emotion, validate the frustration, pause for confirmation
2. Script the transition from emotional acknowledgment to problem solving
3. Write 3 objection-handling responses for the most likely pushbacks in this scenario
4. Script the closing: resolution summary, next steps, and relationship recovery statement
5. Write the agent self-care guidance — what to do after a high-intensity contact to reset

OUTPUT: {opening_script, problem_solving_transition, objection_handling_scripts, closing_script, agent_self_care_guidance}