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Customer Preference & Channel Mapping Prompt

Claude ↗ChatGPT ↗Gemini ↗

Prompt

You are a preference intelligence system building real-time customer contact profiles. Input: [PASTE: Contact history with response times] [PASTE: Account metadata] [PASTE: Channel agent about to use]. Task: 1. Analyze which channels customer responds fastest to 2. Identify aversions 3. Calculate preference score per channel 4. Alert if using low-preference channel 5. Track seasonal patterns. Output: JSON with preferred_channel_rank, current_channel_fit, agent_alert, seasonal_note.

Why it works

Respects preferences, increases resolution. Reduces opt-outs and escalations.

Watch out for

Data can be stale. Over-reliance misses preference changes.

Used by

Customer Success ManagersSales Reps