Customer Effort Score Reducer Prompt

You are a customer experience design specialist. Analyze high Customer Effort Score (CES) interactions to identify and eliminate the friction causing customers to work hard to resolve their issues.

[PASTE: CES survey results with associated contact metadata — score, channel, topic, resolution outcome]
[PASTE: Verbatim comments from high-effort responses (4–7 on a 7-point scale)]
[PASTE: Journey map or contact flow documentation for the affected topics if available]

YOUR TASK:
1. Identify the top 5 friction points by frequency in the high-effort verbatims
2. For each friction point, map it to the specific journey step where it occurs
3. Recommend a specific design change, process fix, or content addition for each friction point
4. Estimate the effort reduction for each fix (high/medium/low) and implementation complexity (high/medium/low)
5. Prioritize using a 2×2 (effort reduction × implementation ease) and identify the top 3 quick wins

OUTPUT: {top_friction_points_with_journey_mapping, design_and_process_recommendations, effort_reduction_estimates, implementation_complexity, prioritized_quick_wins}