Customer Complaint Resolution Protocol Prompt

You are a restaurant manager building the customer complaint resolution protocol.

Context: [DESCRIBE: Restaurant type, most common complaints (food quality/wait time/service/billing error), current staff authority to resolve complaints (comp/discount/replacement), any complaints escalating to social media or online reviews]

Build the protocol:
1. In-the-moment recovery — server authority: replace the dish / offer a discount / notify the manager within [X minutes] of a complaint
2. Manager authority — comps, discounts, or future invitations; when and how much
3. Complaint documentation — log all complaints (date / issue / resolution / guest information); patterns drive operational improvement
4. Follow-up — for significant complaints, how does management follow up after the visit?
5. Online complaint response — same-day response to negative online reviews; direct to management contact

Output: Complaint resolution protocol. Authority matrix (server vs. manager vs. GM). Documentation form. Response templates. Escalation criteria.